- We need 72-hours (3 days) notice of cancellation. Cancellations before that time will result in a full refund. Cancellations made less than 72 hours in advance of the reservation will result in a full charge of the balance due for the room. This cancellation policy applies to the cancellation of an entire reservation and does not extend to partial reservation cancellations.
We charge the remaining balance to the credit card on file for a reservation 72-hours before check-in date. If you would like to use a different card, please leave a note in your reservation or give us a call at (203)-869-2110.
All room add-ons such as romance packages, massages, flowers, etc. are non-refundable.
- Reservations that include a major US National Holiday can be cancelled up to 7-day in advance of arrival for no charge. Reservations cancelled after 7-days in advance of arrival are charged the full amount of the reservation. For groups of 4+ rooms a cancellation must be made outside of the 30 days or risk being charged in full.
If the booking is over a holiday then a cancellation made less than one week in advance of the reservation will be charged in full. For groups of 4+ rooms a cancellation must be made outside of the one month mark or risk being charged in full.